For example, our team at The Ritz-Carlton New York, NoMad, frequently arranges private tours of Museum Mile and blue-chip art galleries in Chelsea.” “Knowing your preferences, interests, and tastes in advance lets us arrange exclusive experiences. “I encourage guests to reach out,” says Chris Gabaldon, senior vice president, of luxury brands, for Marriott International. While professional concierges are adept at fulfilling last-minute requests, advance notice can help create an even more memorable stay. “A skilled concierge can uncover gems that not everyone has the opportunity to enjoy-we might know a manager of a restaurant who can offer a table that you otherwise wouldn’t be able to get.” Bartolone has been known to arrange everything from helicopter tours to guided visits to the Tower of London that access hidden corners not open to regular ticket holders. “We will always have the most up-to-date knowledge,” says Salvatore Bartolone, head concierge at Shangri-La The Shard, London. That sort of local connection can lead to experiences you’d never find on your own.
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